WARRANTY POLICY

1. Warranty Coverage

RoseGirlLash is committed to providing customers with high-quality products. If a product is damaged due to a manufacturing defect or arrives in an unacceptable condition, customers may contact us for support.

2. Eligible Warranty Cases

Warranty support may apply when:

  • The product has a manufacturing defect.
  • The product is damaged during shipping.
  • The product does not meet the expected quality due to an issue originating from the manufacturer.

3. Warranty Support

After reviewing and confirming that the issue is covered by our policy, RoseGirlLash may offer one of the following solutions:

  • Replacement with a new product.
  • A refund for the affected product.
  • Another appropriate solution agreed upon with the customer.

For eligible cases, RoseGirlLash will cover the reasonable costs associated with the approved replacement or refund.

4. How to Request Warranty Support

Customers should contact RoseGirlLash as soon as possible after receiving the order and provide:

  • Order information.
  • A description of the issue.
  • Clear photos or videos showing the product and the problem.

Our support team will review the information and provide further instructions.

Contact Us on Instagram

For product inquiries, order support, or further assistance, please contact RoseGirlLash via Instagram.

Instagram:https://www.instagram.com/rosegirllash/

SHIPPING POLICY

1. Shipping Options

RoseGirlLash provides shipping options designed to offer customers convenience and competitive pricing.

  • Customers in the United States and Canada who need fast delivery within 1–3 days can purchase RoseGirlLash products through Amazon and Etsy, where available.
  • Customers worldwide can order directly through the RoseGirlLash website or Etsy with products shipped from Vietnam. This option may offer more competitive product pricing.

2. Free Shipping

RoseGirlLash offers free shipping on qualifying orders to customers worldwide. Shipping eligibility and minimum order requirements may vary depending on the destination and order value.

3. Shipping Responsibility

Once an order has been shipped, delivery times may vary depending on the shipping carrier, destination, customs procedures, and other factors beyond our control.

Customers are responsible for providing accurate shipping information when placing an order.

4. Damaged Packages

If a package arrives damaged during shipping, please contact RoseGirlLash as soon as possible and provide photos of the package and product. We will review the case and provide appropriate support in accordance with our policy.